Scheduled Maintenance: September 2025 Security Patch (CHG0958643)

Scheduled Maintenance Report for Charles River for Private Markets

Completed

The scheduled maintenance has been completed.

Posted Sep 12, 2025 - 20:00 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Sep 12, 2025 - 16:00 PDT

Scheduled

Date: September 12, 2025
Time: 7:00 PM Eastern Time
Estimated Duration: Approximately 4 hours

As part of our ongoing commitment to security and platform stability, we will be deploying the September 2025 (CHG0958643) Security Patch across all customer stacks starting at 7:00 PM Eastern Time on September 12, 2025.

🛑 During this time, the platform will be unavailable.
🧩 Please note: This update is strictly related to infrastructure security — no application code changes will be introduced.

We appreciate your patience and understanding. Normal operations will resume once the maintenance is complete.

For any questions or concerns, please reach out to our support team.

Best,
CRPM Support Team

Posted Sep 10, 2025 - 08:02 PDT

This scheduled maintenance affected: Login & User Authentication, Web Application Service, Financial Modeling Service, Analytics, Document Management, Collaboration Services, E-mail Notifications, API, Support Portal, Tasks, My Tasks Widget, Box Desktop Client, Box Content API, Box Content Preview, Box Search, Box Webhooks, Box Uploads/Downloads, Box Authentication (OAuth 2.0 / JWT), Box Web Application, AWS ec2-eu-central-1, AWS ec2-us-west-2, AWS elb-eu-central-1, AWS elb-us-west-2, SendGrid SMTP, Mercatus Excel Plug-in, and Integration.