🔐 Scheduled Maintenance: SFTP Security Standards Update

Scheduled Maintenance Report for Charles River for Private Markets

Completed

The scheduled maintenance has been completed.

Posted Aug 23, 2025 - 04:00 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Aug 22, 2025 - 16:00 PDT

Scheduled

Start Time: August 22, 2025 at 7:00 PM EST
End Time: August 23, 2025 at 7:00 AM EST
Estimated Downtime: 12 hours
Global Time Reference:

London: August 23, 12:00 AM – 12:00 PM
Tokyo: August 23, 8:00 AM – 8:00 PM
Melbourne: August 23, 9:00 AM – 9:00 PM
Singapore: August 23, 7:00 AM – 7:00 PM

To strengthen our security posture, we’re updating our SFTP configuration to support only NIST-approved encryption algorithms, in alignment with NIST SP 800-53 and NISTIR 7966 standards.

- What’s Changing: Only the following algorithms will be supported:

hmac-sha2-256
hmac-sha2-512
hmac-sha2-256-etm@openssh.com
hmac-sha2-512-etm@openssh.com

- What You Need to Know:

Most modern SFTP clients already support these algorithms — no action needed.

If you're using an older or custom SFTP setup, you may need to update your configuration to maintain connectivity.

Need help? Reach out to your support contact

Posted Aug 19, 2025 - 04:01 PDT

This scheduled maintenance affected: Login & User Authentication, Web Application Service, Financial Modeling Service, Analytics, Document Management, Collaboration Services, E-mail Notifications, API, Support Portal, Tasks, My Tasks Widget, Box Desktop Client, Box Content API, Box Content Preview, Box Search, Box Webhooks, Box Uploads/Downloads, Box Authentication (OAuth 2.0 / JWT), Box Web Application, AWS ec2-eu-central-1, AWS ec2-us-west-2, AWS elb-eu-central-1, AWS elb-us-west-2, SendGrid SMTP, Mercatus Excel Plug-in, and Integration.