🔧 Scheduled Maintenance: July 2025 (CHG0087334) Security Patch

Scheduled Maintenance Report for Charles River for Private Markets

Completed

The scheduled maintenance has been completed.

Posted Jul 12, 2025 - 00:00 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jul 11, 2025 - 16:00 PDT

Scheduled

Date: July 11, 2025
Time: 7:00 PM Eastern Time
Estimated Duration: Approximately 8 hours

As part of our ongoing commitment to security and platform stability, we will be deploying the July 2025 (CHG0087334) Security Patch across all customer stacks starting at 7:00 PM Eastern Time today.

🛑 During this time, the platform will be unavailable.
🧩 Please note: This update is strictly related to infrastructure security — no application code changes will be introduced.

We appreciate your patience and understanding. Normal operations will resume once the maintenance is complete.

For any questions or concerns, please reach out to our support team.

Best,
CRPM Support Team

Posted Jul 11, 2025 - 10:59 PDT

This scheduled maintenance affected: Login & User Authentication, Web Application Service, Financial Modeling Service, Analytics, Document Management, Collaboration Services, E-mail Notifications, API, Support Portal, Tasks, My Tasks Widget, Box Desktop Client, Box Content API, Box Content Preview, Box Search, Box Webhooks, Box Uploads/Downloads, Box Authentication (OAuth 2.0 / JWT), Box Web Application, AWS ec2-eu-central-1, AWS ec2-us-west-2, AWS elb-eu-central-1, AWS elb-us-west-2, SendGrid SMTP, and Mercatus Excel Plug-in.